One of the skills that I didn’t expect to develop when I started working at a social media agency is the ability to research. But now, a huge part of what I do each day is research. For new clients and projects, researching to find out more about the respective industry. And then also research for industries I already work in, to keep up to date, figure out new angles for content, and so on. And over the years, one of the most invaluable tools - one I use virtually every time